We recently changed over to a new and improved web shopping portal to improve the look, feel, and buying experience.

Due to this change, ALL customer will have to create new profiles.

For Previous customers, if you need assistance or information regarding your order, please call 844-833-2070 or email orders@primemedical.com.

We apologize for this inconvenience.

Return Policy

We strive to ensure our products are of the quality and value you expect.

 However, If you are not fully satisfied with your product, you may return it within 15 days of purchase for an exchange or a full refund of the purchase price (original shipping or processing fees are non-refundable).

 Exchanged products are not charged shipping and must be unused and unwashed.

 Any used, washed, or personalized items cannot be refunded unless they are damaged or defective.

 **All products not returned in the original undamaged packaging will result in a 20% restocking fee deducted from the purchase price.